Frequently Asked Questions

HOW DO I PAY FOR AN ITEM

Payment for something you wish to purchase on our website can be conducted using all major credit cards (Visa, Mastercard, American Express and Bankcards) and Paypal when you proceed to the checkout.

DO YOU ACCEPT INTERNATIONAL ORDERS

We will happily accept orders from international locations. The shipping and handling costs are $20.00 outside of Australia.

HOW DO I CONTACT PEOPLE AT BIANC

Our contact details are available on the website through either telephone or email.
By clicking on the contact tab, on our website, it will direct you to a field form to fill out and submit. Alternatively you may use the other methods mentioned above.

WHAT ARE THE SHIPPING AND HANDLING COSTS

Bianc offers free delivery within Australia. All items are sent within Australia via Express Post.
All international sales (Outside of Australia) have an additional postage cost of AUD$20.00.

HOW SOON AFTER PAYMENT SHOULD MY PURCHASE ARRIVE

Once payment is confirmed, we will package your purchase(s) in our beautiful box(es) and bag(s). We will then package for Australia Post service with appropriate padding etc. and arrange post either via Registered Post (international included) or Express Post (Australia only).
The item’s arrival will depend on the location of postage. Delivery time ranges from 2-5 days for Registered Post within Australia. International post can vary depending on carrier, usually between 7–14 business days.

WHAT IS THE RETURN/EXCHANGE POLICY

Bianc offers a 7 day exchange policy on any item purchased on-line. Bianc does not offer refund. Our conditions for exchange are as follows:

  • The returned purchase must be in its original condition (i.e. not scuffed, scratched, marked or worn in any way) as at the point of sale, includes all packaging & transaction receipt.
  • The purchase is returned within the exchange policy time limit.
  • The cost of postage when returning the item to bianc is covered by the customer.

We will happily accept the exchange of the item if these conditions are met.

HOW DO I KNOW MY ORDER HAS BEEN SHIPPED

Once an order has been sent, we will place a courtesy email to the client to advise them.

HOW DO I GET THE RIGHT FINGER SIZE FOR A RING PURCHASE

All the ring finger sizes are located in the description of the ring.
If you are looking for a different size, you can email us any queries on info@bianc.com.au.

BIANC Ring size Guide

All rings come in various sizes, and what is currently in stock is shown on our website. Small, Medium and Large are our most common sizes. You can find your finder size by following the table below:

Bianc Sizing Options Australia, Europe and UK United States and Canada Inside Diameter (mm) Inside Circumfrence (mm)
X Small I 4.5 15.1 47.4
Small L 6 16.3 51.2
Medium N 7 17.1 53.8
Large P 8 17.9 56.3
X Large R 9 18.8 58.9

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